Doing The Job Or Doing Your Job

I often find myself in a professional setting being asked to job. Jobbing, for those of you who aren’t nearly as dorky as I am, is a professional wrestling term for getting beat. When the unstoppable supervillain gets beat by the up-and-coming kid, he’s doing the job. And I get asked the Business Analyst equivalent far too often from almost every client I’ve ever had.

This usually takes the form of asking me to grace a decision with my blessing when it does not deserve it. For example, I once sat in a room with several of my peers and our client. The client had invested several hundred thousand dollars into a piece of software that we all felt was horribly inadequate. In order to have it work even remotely well, we had to write a wrapper application that helped us through the most menial tasks of the tool, and I personally consider that offensive. If an application is that bad, it should be questioned. Notice, I didn’t say replaced, I said questioned. It may be that some underlying aspect of it is worth the badness, but it may well not be.

We had come up with a handful of other alternatives, but because the client had already invested money in the project, they didn’t want to appear to be unsuccessful, and so they gathered us to discuss things. It wasn’t much of a discussion. We were told the purpose of the meeting was to get everyone to agree on the direction they were taking. When you have to have meetings to get everyone to agree on a direction, it’s not a good sign. They laid out their case, admitted that it wasn’t the best tool, but we’d already gone down the garden path a ways and might as well see it through. Then one by one they asked us to agree with that statement.

Everyone did.

Well, ‘cept for me. When it got to me, I said, “If you are asking me if it is my professional opinion that what you are proposing will work and will do the job you are asking of it, then I can tell you that I agree. If you are asking me if it is my professional opinion that we should do this, I’m afraid I cannot.” The client hated me for at least a year.

I read a great quotation today from Comradde PhysioProffe which captures what I’m talking about. It’s only one sentence, so click the link and read it.

I approach my professional life as a professional. I am a Business Analyst, hired on as a consultant. I think it’s important that I do my job to the utmost in defence of a company’s best interests. But sometimes, companies aren’t acting in their best interests and want my okay on that. Most of my coworkers, not just Business Analysts, but in every job I’ve ever had, decide in their head that if a client is asking you to do something, it is your job to do it. This is partly true. But only partly.

You certainly aren’t going to make friends by saying no to things, and you have to know how to handle this diplomatically. Simply saying “No” and arguing is likely to raise tensions, especially when someone else is personally invested in a project. The most important thing I can stress is that we are not jobbers, we are people who are being asked for our professional opinion, and we are obliged to give it accurately and fully. Doing anything less means we have not done our job. Nowhere on any of my contracts has the phrase “yes man” appeared.

This is true of almost all jobs, and ultimately, it’s true of every scenario where you are asked to agree to something. If you don’t think it’s right, agreeing is lying, and lying is generally a bad plan of attack. You are not your job, so don’t allow your job to push you around.

Jim

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About biguglyjim

Like a caterpillar that spins a coccoon and emerges as a walrus with a mohawk, Big Ugly Jim has become something unexpected. Raised a fine young Christian boy in the city of Calgary, Alberta, Canada, Jim began to question his teachings, first evaluating the wisdom of other religious and eventually realizing that none of them seemed any more accurate than any other, and not a one of them made a lick of sense. Today, Big Ugly Jim is a musician, a Business Analyst with Large Oil Company Whose Name Is Not Important, a music promoter with the Calgary Beer Core, a writer of fiction and non-fiction, a prick, an atheist, a father, an ex-husband, a role model, a horrifying vision in a red speedo (or at least he would be, if ever that happened which IT WOULD NOT), an announcer, and soon to be an officiator of weddings. Also, he's nice and does dishes. Madly enamoured with his partner, The Lovely Lady, Jim continues to live in Calgary, spreading his filthy doctrine of free, critical thinking and appreciation for music. His turn-ons include and are utterly limited to all that is The Lovely Lady. His turn-offs include people being shitty to each other, fundamentalism, and zebras. Who the hell do they think they are, really?

4 thoughts on “Doing The Job Or Doing Your Job

  1. I’m not sure what to say. I’ve been dumped on for doing just what I was told to do by the customer. Not expected to think for myself. Not expected to speak up If I know something is wrong. Not expected to defend myself when things do go wrong. The customer is always right, even when they are clearly wrong. Very few people seem to be able to admit to their mistakes. I find this even more true when dealing with people with shit loads of money. Just because you are rich, doesn’t make you smart or right.

  2. I’ve had similar issues with the wealthy before, but I really think it comes down to the individual. I’ve met way more arrogant pricks that were poor, and I’ve met some really great people who had money behind them. However, I do believe that they should give me their money so I can be another great guy with cash behind his name.

    ;)

  3. Nope. I seriously considered doing that for a while, but that would be a hobby that would drastically impact the rest of my life, and wouldn’t be worth it to me. Still, to be in a gym somewhere wrestling Sabu… That would have been cool…

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